Course code: ITILPRACTITIONERSDR
The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.
There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Price of the certification exam and retake is included in the price of the course.
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Starting date: 13.01.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: 03.03.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: 26.05.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: 28.07.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: 08.09.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: 03.11.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 605 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 13.01.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| 03.03.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| 26.05.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| 28.07.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| 08.09.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| 03.11.2025 | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| Upon request | In-person/Virtual | 1 day | en/cz | 605 EUR | Register | ||
| G | Guaranteed course | ||||||
This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.
EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area. This includes understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.
This course will help you to:
With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
ITIL® 4 Foundation + exam is a prerequisite for studying Service Desk.
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
Price from
1 160 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
Vendor: ITIL®
Area: IT Service Management
Price from
1 515 EUR without VAT
