ITIL® 4 Specialist: Create, Deliver and Support + exam and retake

Course code: ITIL4CDSR

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 Foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods.
Price of exam+retake is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

1 515 EUR

1 833 EUR including VAT

The earliest date from 14.06.2023

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Course dates

Starting date: 14.06.2023


Type: Virtual

Course duration: 3 days

Language: cz/sk

Price without VAT: 1 515 EUR


Starting date: 04.09.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR


Starting date: Individual

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR


Type Course
Language Price without VAT
G 14.06.2023 Virtual 3 days cz/sk 1 515 EUR Register
04.09.2023 In-person/Virtual 3 days en/cz 1 515 EUR Register
Individual In-person/Virtual 3 days en/cz 1 515 EUR Register
G Guaranteed course

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Target group

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Course structure

The course will help you to:

  • Improve existing processes
  • Effectively manage IT teams
  • Optimize value streams and workflows
  • Align digital services with business strategy
  • Improve how services are developed
  • Integrate new technologies embed Lean, Agile, and DevOps ways of working.


With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.


Candidates must hold the ITIL 4 Foundation certificate.

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The price of the official certification exam + retake from AXELOS and its testing institute PeopleCert is included in the price of the course.

Test information

Material allowed
This is a ‘closed book’ exam. The ITIL 4: Create, Deliver and Support publication and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
Exam duration
90 minutes
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks
40 marks
There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark
28 marks
You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2 &3
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of CDS. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of CDS, as well as information from the related practices
Question types
Standard classic, Negative, & List
The questions are all ‘multiple choice’.
For the ‘standard classic’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
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