ITIL® 4 Practitioner: Service Desk + exam

Course code: ITILPRACTITIONERSD

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam is included in the price of the course.

 

 

550 EUR

666 EUR including VAT

The earliest date from 17.06.2024

Selection of dates
onas
Do you have a question?
+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
17.06.2024 In-person/Virtual 1 day en/cz 550 EUR Register
19.08.2024 In-person/Virtual 1 day en/cz 550 EUR Register
21.10.2024 In-person/Virtual 1 day en/cz 550 EUR Register
16.12.2024 In-person/Virtual 1 day en/cz 550 EUR Register
Upon request In-person/Virtual 1 day en/cz 550 EUR Register
G Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Course description

This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.  This includes understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.

Course structure

This course will help you to:

  • Define the key concepts, principles, value and challenges of Service Desk
  • Capture demand for incident resolution and service requests
  • Establish and maintain communication channels and interfaces between the service provider and users
  • Enable effective, efficient, and convenient communications between the service provider and its users
  • Apply Service Desk metrics to improve performance
  • Measure, assess and develop the Service Desk practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Service Desk.

Do you need advice or a tailor-made course?

onas

product support

Certification

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Specialist: Create, Deliver and Support + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 440 EUR without VAT

ITIL® 4 Foundation + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 090 EUR without VAT

ITIL Specialist: Acquiring & Managing Cloud Services exam en

Vendor: ITIL®

Area: IT Service Management

Price from

525 EUR without VAT

ITIL Specialist: Sustainability in Digital & IT exam en

Vendor: ITIL®

Area: IT Service Management

Price from

525 EUR without VAT

ITIL® 4 Leader: Digital and IT Strategy exam en

Vendor: ITIL®

Area: Certification exams

Price from

525 EUR without VAT

ITIL® 4 Specialist: Drive Stakeholder Value + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 440 EUR without VAT

ITIL® 4 Strategist: Direct Plan and Improve + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 440 EUR without VAT

ComGate payment gateway MasterCard Logo Visa logo