Course code: ITILPRACTITIONERSD
The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.
There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Price of the certification exam is included in the price of the course.
Professional
and certified lecturers
Internationally
recognized certifications
Wide range of technical
and soft skills courses
Great customer
service
Making courses
exactly to measure your needs
Starting date: 17.06.2024
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 550 EUR
Starting date: 19.08.2024
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 550 EUR
Starting date: 21.10.2024
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 550 EUR
Starting date: 16.12.2024
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 550 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 550 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 17.06.2024 | In-person/Virtual | 1 day | en/cz | 550 EUR | Register | ||
| 19.08.2024 | In-person/Virtual | 1 day | en/cz | 550 EUR | Register | ||
| 21.10.2024 | In-person/Virtual | 1 day | en/cz | 550 EUR | Register | ||
| 16.12.2024 | In-person/Virtual | 1 day | en/cz | 550 EUR | Register | ||
| Upon request | In-person/Virtual | 1 day | en/cz | 550 EUR | Register | ||
| G | Guaranteed course | ||||||
This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.
EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area. This includes understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.
This course will help you to:
ITIL® 4 Foundation + exam is a prerequisite for studying Service Desk.
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
Vendor: ITIL®
Area: IT Service Management
Price from
1 440 EUR without VAT
Price from
1 090 EUR without VAT
Guaranteed
Vendor: ITIL®
Area: IT Service Management
Price from
525 EUR without VAT
Price from
525 EUR without VAT
Price from
525 EUR without VAT
Price from
1 440 EUR without VAT
Price from
1 440 EUR without VAT
