ITIL® 4 Strategist: Direct Plan and Improve + exam

Course code: ITIL4DPI

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.
Price of exam is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

1 160 EUR

1 404 EUR including VAT

The earliest date from 07.11.2022

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Course dates

Starting date: 07.11.2022

Type: Virtual

Course duration: 3 days

Language: cz

Price without VAT: 1 160 EUR

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Starting date: 07.11.2022

Place : Praha

Type: In-person

Course duration: 3 days

Language: cz

Price without VAT: 1 160 EUR

Register

Starting date: 21.11.2022

Type: Virtual

Course duration: 3 days

Language: en

Price without VAT: 1 160 EUR

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Starting date: 21.11.2022

Place : Praha

Type: In-person

Course duration: 3 days

Language: en

Price without VAT: 1 160 EUR

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Starting date: Individual

Type: Individual

Course duration: 3 days

Language: cz

Price without VAT: 1 160 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
07.11.2022 Virtual 3 days cz 1 160 EUR Register
07.11.2022 Praha In-person 3 days cz 1 160 EUR Register
21.11.2022 Virtual 3 days en 1 160 EUR Register
21.11.2022 Praha In-person 3 days en 1 160 EUR Register
Individual Individual 3 days cz 1 160 EUR Register
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Course description

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Target group

  • ITSM managers and aspiring ITSM managers
  • Process owners
  • DevOps team members
  • Product owners

Course structure

The course will help you to:

  • Drive and manage effective organizational change
  • Encourage a culture of continual improvement
  • Facilitate decision-making
  • Support change management
  • Minimize disruption
  • Innovate while remaining compliant.

Prerequisites

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.

Do you need advice or a tailor-made course?

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Daniel Šťastný

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Certification

The price of the official certification exam from AXELOS and its testing institute PeopleCert is included in the price of the course.

Test information

Material allowed
None 
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
Exam duration
90 minutes 
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks
40 marks 
There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark
28 marks 
You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2 &3 
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of DPI, as well as information from the related practices.
Question types
Standard classic, Negative, & List 
The questions are all ‘multiple choice’.
For the ‘standard classic’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
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