ITIL® 4 Specialist: Drive Stakeholder Value + exam

Course code: ITIL4DSV

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Price of exam is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

1 160 EUR

1 404 EUR including VAT

The earliest date from 05.12.2022

Selection of dates
daniel
Do you have a question?
+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates

Starting date: 05.12.2022

Type: Virtual

Course duration: 3 days

Language: cz/sk

Price without VAT: 1 160 EUR

Register

Starting date: 05.12.2022

Place : Praha

Type: In-person

Course duration: 3 days

Language: cz/sk

Price without VAT: 1 160 EUR

Register

Starting date: 12.12.2022

Place : Praha

Type: In-person

Course duration: 3 days

Language: en

Price without VAT: 1 160 EUR

Register

Starting date: 16.01.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 20.02.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 27.03.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 29.05.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 17.07.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 04.09.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: 06.11.2023

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting date: Individual

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 160 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
05.12.2022 Virtual 3 days cz/sk 1 160 EUR Register
05.12.2022 Praha In-person 3 days cz/sk 1 160 EUR Register
12.12.2022 Praha In-person 3 days en 1 160 EUR Register
16.01.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
20.02.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
27.03.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
29.05.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
17.07.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
04.09.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
06.11.2023 In-person/Virtual 3 days en/cz 1 160 EUR Register
Individual In-person/Virtual 3 days en/cz 1 160 EUR Register
G Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Target group

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Course structure

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Prerequisites

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.

Do you need advice or a tailor-made course?

daniel

Daniel Šťastný

product support

Certification

Material allowed
None 
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
Exam duration
90 minutes 
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks
40 marks 
There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark
28 marks 
You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2 &3 
‘Bloom’s level’ describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DSV. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices.
Question types
Standard, negative, & list 
The questions are all ‘multiple choice’.
‘Standard’ questions have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the question stem is negatively worded.
‘List’ questions provide a list of four statements and candidates have to select two correct statements from the list.
ComGate payment gateway MasterCard Logo Visa logo