ITIL® 4 Practitioner: Problem Management + exam

Course code: ITILPRACTITIONERPM

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam is included in the price of the course.

550 EUR

666 EUR including VAT

The earliest date from 13.01.2025

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Course dates

Starting date: 13.01.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

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Starting date: 03.03.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 26.05.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

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Starting date: 28.07.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 08.09.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

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Starting date: 03.11.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
13.01.2025 In-person/Virtual 1 day en/cz 550 EUR Register
03.03.2025 In-person/Virtual 1 day en/cz 550 EUR Register
26.05.2025 In-person/Virtual 1 day en/cz 550 EUR Register
28.07.2025 In-person/Virtual 1 day en/cz 550 EUR Register
08.09.2025 In-person/Virtual 1 day en/cz 550 EUR Register
03.11.2025 In-person/Virtual 1 day en/cz 550 EUR Register
Upon request In-person/Virtual 1 day en/cz 550 EUR Register
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Course description

This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

Course structure

This course will help you to:

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfil service quality targets
  • Reduce technical debt
  • Anticipate utilization of IT support resources
  • Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Problem Management.

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Certification

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

Certification renewal:

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

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ITIL® 4 Practitioner: Incident Management + exam en/cz

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