ITIL® 4 Practitioner: Incident Management + exam

Course code: ITILPRACTITIONERIM

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam is included in the price of the course.

550 EUR

666 EUR including VAT

The earliest date from 17.06.2024

Selection of dates
onas
Do you have a question?
+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
17.06.2024 In-person/Virtual 1 day en/cz 550 EUR Register
19.08.2024 In-person/Virtual 1 day en/cz 550 EUR Register
21.10.2024 In-person/Virtual 1 day en/cz 550 EUR Register
16.12.2024 In-person/Virtual 1 day en/cz 550 EUR Register
Upon request In-person/Virtual 1 day en/cz 550 EUR Register
G Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Course description

This module covers general information and the processes and activities of the incident management practice and their roles in the service value chain.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.

Course structure

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Incident Management.

Do you need advice or a tailor-made course?

onas

product support

Certification

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 090 EUR without VAT

ITIL® 4 Practitioner: Service Desk + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

550 EUR without VAT

ComGate payment gateway MasterCard Logo Visa logo