ITIL® 4 Practitioner: Monitoring and Event Management + exam and retake

Course code: ITILPRACTITIONERMEMR

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam and retake is included in the price of the course.

605 EUR

732 EUR including VAT

The earliest date from 17.06.2024

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Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
17.06.2024 In-person/Virtual 1 day en/cz 605 EUR Register
19.08.2024 In-person/Virtual 1 day en/cz 605 EUR Register
21.10.2024 In-person/Virtual 1 day en/cz 605 EUR Register
16.12.2024 In-person/Virtual 1 day en/cz 605 EUR Register
Upon request In-person/Virtual 1 day en/cz 605 EUR Register
G Guaranteed course

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Course description

This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.

Course structure

This course will help you to:

  • Improve IT service availability
  • Proactive or early detection of incidents and problems
  • Understand service health
  • Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
  • Raise visibility of and manage dependencies that impact service value stream performance
  • Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Monitoring and Event Management.

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Certification

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 160 EUR without VAT

ITIL® 4 Practitioner: Incident Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL® 4 Practitioner: Problem Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL® 4 Practitioner: Service Desk + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL®4 Practitioner: Service Request Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

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