ITIL®4 Practitioner: Service Request Management + exam and retake

Course code: ITILPRACTITIONERSRMR

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam and retake is included in the price of the course.

605 EUR

732 EUR including VAT

The earliest date from 17.06.2024

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Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
17.06.2024 In-person/Virtual 1 day en/cz 605 EUR Register
19.08.2024 In-person/Virtual 1 day en/cz 605 EUR Register
21.10.2024 In-person/Virtual 1 day en/cz 605 EUR Register
16.12.2024 In-person/Virtual 1 day en/cz 605 EUR Register
Upon request In-person/Virtual 1 day en/cz 605 EUR Register
G Guaranteed course

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Course description

This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

Course structure

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfilment
  • Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
  • Fulfil SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
  • Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Service Request Management.

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Certification

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 160 EUR without VAT

ITIL® 4 Practitioner: Incident Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL® 4 Practitioner: Problem Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL® 4 Practitioner: Service Desk + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

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