ITIL® 4 Practitioner: Problem Management + exam and retake

Course code: ITILPRACTITIONERPMR

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam and retake is included in the price of the course.

605 EUR

732 EUR including VAT

The earliest date from 17.06.2024

Selection of dates

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+420 731 175 867 edu@edutrainings.cz

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Course dates
Course description
Target group
Course structure
Prerequisites
Certification
Follow-up courses

Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	17.06.2024		In-person/Virtual	1 day	en/cz	605 EUR	Register

	19.08.2024		In-person/Virtual	1 day	en/cz	605 EUR	Register

	21.10.2024		In-person/Virtual	1 day	en/cz	605 EUR	Register

	16.12.2024		In-person/Virtual	1 day	en/cz	605 EUR	Register

	Upon request		In-person/Virtual	1 day	en/cz	605 EUR	Register
G	Guaranteed course

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Course description

This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

Course structure

This course will help you to:

Increase reliability of IT services
Reduce losses and costs caused by IT service unavailability or degradation
Fulfil service quality targets
Reduce technical debt
Anticipate utilization of IT support resources
Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

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Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Problem Management.

Do you need advice or a tailor-made course?

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product support

+420 731 175 867

edu@edutrainings.cz

Certification

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification renewal:

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam and retake cz/sk en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 160 EUR without VAT

Guaranteed

ITIL® 4 Practitioner: Incident Management + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT

ITIL® 4 Practitioner: Service Desk + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

605 EUR without VAT