ITIL® 4 Foundation Certification exam

Course code: ITILFC4P

This is only the ITIL® 4 Foundation certification exam. If you want to participate on a course that will prepare you for this exam, then continue here.

This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Course dates

Starting date: Individual

Type: Exam

Course duration: 1 hour

Language: en

Price without VAT: 325 EUR

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Starting
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Individual Exam 1 hour en 325 EUR Register
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Course description

ITIL® 4 Foundation is the entry level certification. Owners of this certification understand general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices. This certification confirms fundamental knowledge of an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Target group

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Course structure

Material allowed
None
This is a ‘closed book’ exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam. 
Exam duration
60 minutes
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Number of marks
40 marks
There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark
26 marks
You will need to get 26 questions correct (65%) to pass the exam.
Level of thinking
Bloom’s levels 1 & 2
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 1 questions, you need to recall information about the ITIL 4 service management framework. For Bloom’s 2 questions, you need to show understanding of these concepts.
Question types
Classic, Negative, Missing word, & List

The questions are all ‘multiple choice’.

For the ‘standard’ questions, you have a question and four answer options.

‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.

For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

Prerequisites

We recommend to participate on a course that will prepare you for this exam. You can find more information here.

Do you need advice or a tailor-made course?

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Certification

This is an official certification exam from AXELOS and its examination institute PeopleCert. The ITIL Foundation certificate from AXELOS has a lifetime validity.

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