ITIL® 4 Foundation Certification exam

Course code: ITILFC4P

This is only the ITIL® 4 Foundation certification exam. If you want to participate on a course that will prepare you for this exam, then continue here.

This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

445 EUR

538 EUR including VAT

Selection of dates

Do you have a question?

+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

View soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates
Course description
Target group
Course structure
Prerequisites
Certification
Follow-up courses

Course dates

Starting date: Upon request

Type: Exam

Course duration: 1 hour

Language: en

Price without VAT: 445 EUR

Starting date: Upon request

Type: Exam + Retake

Course duration: 1 hour

Language: en

Price without VAT: 510 EUR

	Starting date	Type	Course duration	Language	Price without VAT
	Upon request	Exam	1 hour	en	445 EUR	Register

	Upon request	Exam + Retake	1 hour	en	510 EUR	Register
G	Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Course description

ITIL® 4 Foundation is the entry level certification. Owners of this certification understand general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices. This certification confirms fundamental knowledge of an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Target group

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Course structure

Material allowed	None	This is a ‘closed book’ exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam.
Exam duration	60 minutes	Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Number of marks	40 marks	There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark	26 marks	You will need to get 26 questions correct (65%) to pass the exam.
Level of thinking	Bloom’s levels 1 & 2	“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 1 questions, you need to recall information about the ITIL 4 service management framework. For Bloom’s 2 questions, you need to show understanding of these concepts.
Question types	Classic, Negative, Missing word, & List	The questions are all ‘multiple choice’. For the ‘standard’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

Prerequisites

We recommend to participate on a course that will prepare you for this exam. You can find more information here.

Do you need advice or a tailor-made course?

product support

+420 731 175 867

edu@edutrainings.cz

Certification

This is an official certification exam from AXELOS and its examination institute PeopleCert. The ITIL Foundation certificate from AXELOS has a three-years validity.