ISO/IEC 20000 Lead Auditor

Course code: 2000LA

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.

After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.

Certification and examination fees are included in the price of the training course.

1 440 EUR

1 742 EUR including VAT

The earliest date from 17.10.2022

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Course dates

Starting date: 17.10.2022

Type: Virtual

Course duration: 5 dnů

Language: cz

Price without VAT: 1 440 EUR

Register

Starting date: 12.12.2022

Type: Virtual

Course duration: 5 dnů

Language: cz

Price without VAT: 1 440 EUR

Register

Starting date: Individual

Type: Individual

Course duration: 5 dnů

Language: cz

Price without VAT: 1 440 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
17.10.2022 Virtual 5 dnů cz 1 440 EUR Register
12.12.2022 Virtual 5 dnů cz 1 440 EUR Register
Individual Individual 5 dnů cz 1 440 EUR Register
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Target group

The ISO/IEC 20000 Lead Implementer training course is intended for:

  • Managers or consultants involved in and concerned with the implementation of a service management system in an organization
  • Managers and employees seeking to help their organization meet the service requirements and deliver value
  • Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
  • Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
  • Members of an SMS implementation team

Course structure

This training course enables you to:

  • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
  • Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
  • Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
  • Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
  • Acquire the expertise to advise an organization in implementing SMS best practices

This training course is participant centered and contains:

  • Theories, approaches, and good practices used in service management
  • Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
  • Interactions made between participants by means of questions and suggestions

Course Agenda

Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS

Day 2: Implementation plan of an SMS

Day 3: Implementation of an SMS

Day 4: SMS monitoring, continual improvement, and preparation for the certification audit

Day 5: Certification Exam

Prerequisites

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.

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Certification

The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:

Domain 1: Fundamental principles and concepts of a service management system

Domain 2: Service management system requirements

Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1

Domain 4: Implementation of an SMS based on ISO/IEC 20000-1

Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1

Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1

Domain 7: Preparation for an SMS certification audit

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Upon the successful completion of the exam, you can apply for one of the credentials shown in the table below. You will receive a certificate once you fulfill all the requirements related to the selected credential.

For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

The PECB ISO/IEC 20000 Implementer certification scheme has the following requirements:

Credential Exam Professional experience SMMS project experience Other requirements
PECB Certified ISO/IEC 20000 Provisional Implementer PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent None None Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Implementer PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent Two years: One year of work experience in IT Service Management Project activities: a total of 200 hours Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Lead Implementer PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent Five years: Two years of work experience in IT Service Management Project activities: a total of 300 hours Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Senior Lead Implementer PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent Ten years: Seven years of work experience in IT Service Management Project activities: a total of 1,000 hours Signing the PECB Code of Ethics

Note: PECB Certified Individuals who do possess the Lead Implementer and Lead Auditor Credentials are qualified for the respective PECB Master Credential, given they have taken 4 additional Foundation Exams which are related to this scheme. For more detailed information about the Foundation Exams and the overall Master Requirements, please go to the following link: https://pecb.com/en/master-credentials.  

To be considered valid, the MS project experience activities should follow best implementation practices and include the following:

  • Drafting an SMS implementation plan
  • Initiating an SMS implementation
  • Implementing the SMS
  • Managing, monitoring, and maintaining an SMS
  • Identifying and acting upon continual improvement opportunities

Follow-up courses

ISO/IEC 20000 Foundation cz/sk

Vendor: PECB

Area: ISO

Price from

675 EUR without VAT

ISO/IEC 20000 Introduction cz/sk

Vendor: PECB

Area: ISO

Price from

350 EUR without VAT

ISO/IEC 20000 Lead Implementer cz/sk

Vendor: PECB

Area: ISO

Price from

1 440 EUR without VAT

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