ISO/IEC 20000 Foundation

Course code: 2000F

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

Certification and examination fees are included in the price of the training course.

675 EUR

817 EUR including VAT

The earliest date from 10.10.2022

Selection of dates
daniel
Do you have a question?
+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates

Starting date: 10.10.2022

Type: Virtual

Course duration: 2 days

Language: cz

Price without VAT: 675 EUR

Register

Starting date: 05.12.2022

Type: Virtual

Course duration: 2 days

Language: cz

Price without VAT: 675 EUR

Register

Starting date: Individual

Type: Individual

Course duration: 2 days

Language: cz

Price without VAT: 675 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
10.10.2022 Virtual 2 days cz 675 EUR Register
05.12.2022 Virtual 2 days cz 675 EUR Register
Individual Individual 2 days cz 675 EUR Register
G Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Target group

The ISO/IEC 20000 Foundation training course is intended for:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management

Course structure

By participating in this training course, you will:

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Educational Approach

The training course is participant centered and contains:

  • Lecture sessions illustrated with graphics, examples, and discussions
  • Interactions between participants by means of questions and suggestions
  • Quizzes with similar structure to the certification exam

Course Agenda

Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certification exam

Certification

The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:

Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1

Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

After successfully passing the exam, you can apply for the credential shown on the table below. For more information about ISO/IEC 20000 certification scheme and the PECB certification process, please visit the Certification Rules and Policies.

The PECB ISO/IEC 20000 Foundation credential has the following requirements:

Designation Exam Professional experience MS audit/assessment experience SMMS project experience Other requirements
PECB Certificate Holder in ISO/IEC 20000 Foundation PECB Certified ISO/IEC 20000 Foundation exam or equivalent None None None Signing the PECB Code of Ethics

General Information

  • Certification and examination fees are included in the price of the training course
  • Training material containing over 200 pages of information and practical examples will be given to each participant.
  • An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date.

Follow-up courses

ISO/IEC 20000 Introduction cz/sk

Vendor: PECB

Area: ISO

Price from

350 EUR without VAT

ISO/IEC 20000 Lead Auditor cz/sk

Vendor: PECB

Area: ISO

Price from

1 440 EUR without VAT

ISO/IEC 20000 Lead Implementer cz/sk

Vendor: PECB

Area: ISO

Price from

1 440 EUR without VAT

ComGate payment gateway MasterCard Logo Visa logo