The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
After successfully passing the exam, you can apply for the credential shown on the table below. For more information about ISO/IEC 20000 certification scheme and the PECB certification process, please visit the Certification Rules and Policies.
The PECB ISO/IEC 20000 Foundation credential has the following requirements:
||MS audit/assessment experience
||SMMS project experience
|PECB Certificate Holder in ISO/IEC 20000 Foundation
||PECB Certified ISO/IEC 20000 Foundation exam or equivalent
||Signing the PECB Code of Ethics
- Certification and examination fees are included in the price of the training course
- Training material containing over 200 pages of information and practical examples will be given to each participant.
- An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
- In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date.