ISO/IEC 20000 Introduction

Course code: 2000I

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

350 EUR

424 EUR including VAT

The earliest date from 03.10.2022

Selection of dates
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Course dates

Starting date: 03.10.2022

Type: Virtual

Course duration: 1 day

Language: cz

Price without VAT: 350 EUR

Register

Starting date: 07.11.2022

Type: Virtual

Course duration: 1 day

Language: cz

Price without VAT: 350 EUR

Register

Starting date: 12.12.2022

Type: Virtual

Course duration: 1 day

Language: cz

Price without VAT: 350 EUR

Register

Starting date: Individual

Type: Individual

Course duration: 1 day

Language: cz

Price without VAT: 350 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
03.10.2022 Virtual 1 day cz 350 EUR Register
07.11.2022 Virtual 1 day cz 350 EUR Register
12.12.2022 Virtual 1 day cz 350 EUR Register
Individual Individual 1 day cz 350 EUR Register
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Target group

The ISO/IEC 20000 Introduction training course is intended for:

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Course structure

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational Approach

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Course Agenda

This one-day training course is comprised of the following sections:

Section 1: Training course objectives and structure

Section 2: Standards and regulatory frameworks

Section 3: Fundamental concepts and principles of service management

Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10

Section 5: Preparation for the certification audit

Section 6: Closing of the training course

General Information

  • Training material of over 100 pages of information and practical examples will be provided.
  • An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

Prerequisites

There are no prerequisites to participate in this training course.

Do you need advice or a tailor-made course?

daniel

Daniel Šťastný

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Follow-up courses

ISO/IEC 20000 Foundation cz/sk

Vendor: PECB

Area: ISO

Price from

675 EUR without VAT

ISO/IEC 20000 Lead Auditor cz/sk

Vendor: PECB

Area: ISO

Price from

1 440 EUR without VAT

ISO/IEC 20000 Lead Implementer cz/sk

Vendor: PECB

Area: ISO

Price from

1 440 EUR without VAT

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