ISO/IEC 20000 Introduction

Course code: 2000I

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

185 EUR

224 EUR including VAT

The earliest date from 02.12.2024

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Course dates

Starting date: 02.12.2024

Type: Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: 20.01.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: 10.03.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: 12.05.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: 07.07.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: 22.09.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

Register

Starting date: 10.11.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 365 EUR

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Starting date: Upon request

Type: Self-paced

Course duration: 365 days

Language: en

Price without VAT: 185 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
02.12.2024 Virtual 1 day en/cz 365 EUR Register
20.01.2025 In-person/Virtual 1 day en/cz 365 EUR Register
10.03.2025 In-person/Virtual 1 day en/cz 365 EUR Register
12.05.2025 In-person/Virtual 1 day en/cz 365 EUR Register
07.07.2025 In-person/Virtual 1 day en/cz 365 EUR Register
22.09.2025 In-person/Virtual 1 day en/cz 365 EUR Register
10.11.2025 In-person/Virtual 1 day en/cz 365 EUR Register
Upon request In-person/Virtual 1 day en/cz 365 EUR Register
Upon request Self-paced 365 days en 185 EUR Register
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Target group

The ISO/IEC 20000 Introduction training course is intended for:

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Course structure

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational Approach

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Course Agenda

This one-day training course is comprised of the following sections:

Section 1: Training course objectives and structure

Section 2: Standards and regulatory frameworks

Section 3: Fundamental concepts and principles of service management

Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10

Section 5: Preparation for the certification audit

Section 6: Closing of the training course

General Information

  • Training material of over 100 pages of information and practical examples will be provided.
  • An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

Prerequisites

There are no prerequisites to participate in this training course.

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Follow-up courses

ISO/IEC 20000 Foundation en/cz en

Vendor: PECB

Area: ISO

Price from

350 EUR without VAT

ISO/IEC 20000 Lead Auditor en/cz en

Vendor: PECB

Area: ISO

Price from

835 EUR without VAT

ISO/IEC 20000 Lead Implementer en/cz en

Vendor: PECB

Area: ISO

Price from

835 EUR without VAT

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