ISO/IEC 20000 Introduction

Course code: 2000I

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

220 EUR

266 EUR including VAT

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Course dates
Target group
Course structure
Prerequisites

Course dates

Starting date: Upon request

Type: Self-paced

Course duration: 365 days

Language: en

Price without VAT: 220 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	Upon request		Self-paced	365 days	en	220 EUR	Register
G	Guaranteed course

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Target group

The ISO/IEC 20000 Introduction training course is intended for:

Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
Personnel involved in service planning and provision activities
Personnel responsible for maintaining and improving the service management capabilities
Individuals aspiring to pursue a career in service management

Course structure

By the end of this training course, the participant will be able to:

Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational Approach

The training course is participant centered and contains:

Essay-type exercises and multiple-choice quizzes
Interactions between participants by means of questions and suggestions

Course Agenda

This one-day training course is comprised of the following sections:

Section 1: Training course objectives and structure

Section 2: Standards and regulatory frameworks

Section 3: Fundamental concepts and principles of service management

Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10

Section 5: Preparation for the certification audit

Section 6: Closing of the training course

General Information

Training material of over 100 pages of information and practical examples will be provided.
An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.