Course code: 2000I
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.
Professional
and certified lecturers
Internationally
recognized certifications
Wide range of technical
and soft skills courses
Great customer
service
Making courses
exactly to measure your needs
Starting date: 20.01.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 10.03.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 12.05.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 07.07.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 22.09.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 10.11.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: Upon request
Type: Self-paced
Course duration: 365 days
Language: en
Price without VAT: 185 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 20.01.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 10.03.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 12.05.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 07.07.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 22.09.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 10.11.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| Upon request | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| Upon request | Self-paced | 365 days | en | 185 EUR | Register | ||
| G | Guaranteed course | ||||||
The ISO/IEC 20000 Introduction training course is intended for:
By the end of this training course, the participant will be able to:
The training course is participant centered and contains:
This one-day training course is comprised of the following sections:
Section 1: Training course objectives and structure
Section 2: Standards and regulatory frameworks
Section 3: Fundamental concepts and principles of service management
Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
Section 5: Preparation for the certification audit
Section 6: Closing of the training course
There are no prerequisites to participate in this training course.
Price from
835 EUR without VAT
