Course code: 2000I
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.
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and certified lecturers
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and soft skills courses
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exactly to measure your needs
Starting date: 02.12.2024
Type: Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 20.01.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 10.03.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 12.05.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 07.07.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 22.09.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: 10.11.2025
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 1 day
Language: en/cz
Price without VAT: 365 EUR
Starting date: Upon request
Type: Self-paced
Course duration: 365 days
Language: en
Price without VAT: 185 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 02.12.2024 | Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 20.01.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 10.03.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 12.05.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 07.07.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 22.09.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| 10.11.2025 | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| Upon request | In-person/Virtual | 1 day | en/cz | 365 EUR | Register | ||
| Upon request | Self-paced | 365 days | en | 185 EUR | Register | ||
| G | Guaranteed course | ||||||
The ISO/IEC 20000 Introduction training course is intended for:
By the end of this training course, the participant will be able to:
The training course is participant centered and contains:
This one-day training course is comprised of the following sections:
Section 1: Training course objectives and structure
Section 2: Standards and regulatory frameworks
Section 3: Fundamental concepts and principles of service management
Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
Section 5: Preparation for the certification audit
Section 6: Closing of the training course
There are no prerequisites to participate in this training course.
Price from
835 EUR without VAT
