Course code: 2000F
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Certification and examination fees are included in the price of the training course.
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Starting date: 03.02.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: 07.04.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: 02.06.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: 04.08.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: 06.10.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: 01.12.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 700 EUR
Starting date: Upon request
Type: Self-paced
Course duration: 365 days
Language: en
Price without VAT: 350 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 03.02.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| 07.04.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| 02.06.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| 04.08.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| 06.10.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| 01.12.2025 | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| Upon request | In-person/Virtual | 2 days | en/cz | 700 EUR | Register | ||
| Upon request | Self-paced | 365 days | en | 350 EUR | Register | ||
| G | Guaranteed course | ||||||
The ISO/IEC 20000 Foundation training course is intended for:
By participating in this training course, you will:
The training course is participant centered and contains:
Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certification exam
The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
After successfully passing the exam, you can apply for the credential shown on the table below. For more information about ISO/IEC 20000 certification scheme and the PECB certification process, please visit the Certification Rules and Policies.
The PECB ISO/IEC 20000 Foundation credential has the following requirements:
| Designation | Exam | Professional experience | MS audit/assessment experience | SMMS project experience | Other requirements |
| PECB Certificate Holder in ISO/IEC 20000 Foundation | PECB Certified ISO/IEC 20000 Foundation exam or equivalent | None | None | None | Signing the PECB Code of Ethics |
Price from
835 EUR without VAT
