ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV)

12. 8. 2020

This module is part of the ITIL® 4 Managing Professional (ITIL MP) and is based on the concepts introduced in the ITIL 4 Foundation course. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) will help you to:

Effectively manage all stakeholders
Build trusted relationships
Shape customer demand
Optimize user experience and customer experience
Embed effective design thinking

ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) course focuses on these key ITIL 4 practices:

Relationship management
Portfolio management
Service request management
Supplier management
Business analysis
Service level management
Service catalog management
Service Desk
Business relationship management

Who should attend the course:

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.