12. 8. 2020
This module is part of the ITIL® 4 Managing Professional (ITIL MP) and is based on the concepts introduced in the ITIL 4 Foundation course. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.
It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) will help you to:
ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) course focuses on these key ITIL 4 practices:
Who should attend the course:
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.