Service Manager 9.x Technical Configuration

Course code: SM150

This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment.

2 375 EUR

2 874 EUR including VAT

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Course dates

Starting date: Individual

Type: In-person/Virtual

Course duration: 5 dnů

Language: en/cz

Price without VAT: 2 375 EUR

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Starting
date
Place
Type Course
duration
Language Price without VAT
Individual In-person/Virtual 5 dnů en/cz 2 375 EUR Register
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Course description

This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment. This five-day course is a mixture of lectures and hands-on exercises. This course covers software versions 9.40 Codeless and the hands‐on labs use software version 9.4.

Target group

Technical users who are new to Service Manager

Course structure

Upon successful completion of this course, you should be able to:

  • Describe the Service Manager processes, workflows, and best practices
  • Use the Service Manager Web, Windows, Service Request Catalog, and Mobility clients
  • Navigate online help and use the Interactive Installation Guide
  • Identify the relationships among environment, operator, security roles, capability words, user roles and security folder.
  • Add permissions to applications for users
  • Describe Service Manager reporting capabilities
  • Describe the various integration technologies and how to integrate Service Manager to other products using the Integration Manager utility

Follow-up courses

Service Manager 9.x Foundations for Process Owners en/cz

Vendor: Micro Focus

Area: Virtualization

Price from

2 375 EUR without VAT

Service Manager 9.x Administration en en/cz

Vendor: Micro Focus

Area: Virtualization

Price from

2 375 EUR without VAT

Service Manager 9.x Advanced en en/cz

Vendor: Micro Focus

Area: Virtualization

Price from

2 375 EUR without VAT

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