SM320 – Service Manager Administration

Course code: SM320

This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product.

2 400 EUR

2 904 EUR including VAT

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Course dates

Starting date: Upon request

Type: In-person/Virtual

Course duration: 5 days

Language: en/cz

Price without VAT: 2 400 EUR


Type Course
Language Price without VAT
Upon request In-person/Virtual 5 days en/cz 2 400 EUR Register
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Course description

This five-day class is targeted at System Administrators who are responsible for the day-to-day management of the Service Manager application. The course focuses on the tasks required to deploy a new Service Manager system and the ongoing tasks required to keep the system running efficiently. The course is 50% lecture and 50% labs (hands-on labs and simulations). This course covers software version 9.5x and the labs use software version 9.52.

This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Target group

System Administrators and other personnel responsible for the implementation of Service Manager

Course structure

Upon successful completion of this course, you should be able to:

  • Describe the Service Manager environment and architecture
  • Install the various components of Service Manager
  • Describe the various implementation options (such as default ports, load balancing, components)
  • Perform tasks and set-up activities that are generally performed prior to moving the system to Production
  • Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks
  • Perform additional administrative tasks related to reporting, surveys, and customizing the Web client
  • Perform optional tasks, such as:
  • Configuring Smart Analytics
  • Performing a health check using the Service Manager Doctor utility
  • Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams


To be successful in this course, you should have the following prerequisites or knowledge:

  • Have familiarity with Service Manager processes and workflows
  • Have familiarity with Service Manager configuration tools

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Follow-up courses

SM110 – Service Manager Foundations for Process Owners en/cz

Vendor: Micro Focus

Area: Software

Price from

2 400 EUR without VAT

SM150 – Service Manager Technical Configuration en/cz

Vendor: Micro Focus

Area: Software

Price from

2 400 EUR without VAT

SM350 – Service Manager Advanced en en/cz

Vendor: Micro Focus

Area: Software

Price from

2 400 EUR without VAT

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