What are the benefits of ITIL project management?

16. 3. 2023

ITIL (Information Technology Infrastructure Library) is a framework that provides guidelines for managing IT services. It has been in use for over 30 years and has undergone several updates to remain relevant to the evolving needs of organisations. ITIL is widely used by companies and organizations around the world to improve their IT service management practices. Project management using ITIL brings several benefits, including increased efficiency, reduced costs and improved customer satisfaction.

Increased efficiency:

ITIL helps identify areas where processes can be streamlined and optimized. It provides a set of best practices for project management, enabling consistent and standardized project management across the organization. ITIL project management guidelines enable companies to increase efficiency by optimizing processes and workflows. Following these best practices can help organizations streamline IT service delivery processes, reduce response times, and increase productivity.

Cost Reduction:

By adopting ITIL project management best practices, organizations can reduce costs by eliminating unnecessary processes and activities. This allows resources to be focused on critical activities that deliver real value to the organization. By optimizing processes and workflows, organizations can reduce the time and resources required to deliver IT services, resulting in significant cost savings. A study conducted by AXELOS, the owner of the ITIL framework, found that companies that implemented ITIL reduced their IT costs by an average of 26%.

Increased customer satisfaction:

ITIL is customer-centric, which means it focuses on delivering IT services that meet customers’ needs. By using ITIL to manage projects, companies can ensure that their IT services are delivered in a timely, efficient and effective manner. This can lead to increased customer satisfaction, which is essential for long-term customer retention and reputation. According to a survey conducted by AXELOS, 89% of organisations that have implemented ITIL have seen increased customer satisfaction.

Greater agility:

ITIL’s proven project management practices promote agility, enabling organizations to respond quickly to changing business needs. By adopting these practices, organizations can improve their ability to adapt to change and remain competitive in today’s fast-paced business environment.

ITIL has been adopted by organizations around the world to improve their IT service management practices. By adopting the ITIL project management framework, organizations can improve their efficiency, reduce costs, increase customer satisfaction and become more agile. Discover the benefits of the ITIL framework on our ITIL Foundation introductory course and adopt ITIL in your organisation.

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