VMware Horizon 8: Virtual Desktop Troubleshooting

Course code: HVDT8

This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

830 EUR

1 004 EUR including VAT

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Course description
Target group
Course structure
Prerequisites

Course dates

Starting date: Upon request

Type: In-person/Virtual

Course duration: 2 days

Language: en/cz

Price without VAT: 830 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	Upon request		In-person/Virtual	2 days	en/cz	830 EUR	Register
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Course description

Target group

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

Course structure

Course Introduction

Introductions and course logistics
Course objectives

Overview of Virtual Desktop Troubleshooting

Structured approach to troubleshooting configuration and operational problems
Applying troubleshooting methods
Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

Using command-line tools
Backing-up and restoring VMware Horizon databases

Troubleshooting Horizon Linked Clone Desktops

Describe the components that make up a VMware Horizon desktop
Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
Highlight the best practice for optimizing a VMware Horizon desktop
Troubleshoot common problems with VMware Horizon desktops

Troubleshooting Instant Clones

Discuss how instant clones are created
Discuss what gets logged when an instant clone is created
Discuss the keywords to look for in the logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones

Windows Client

Correctly configure the Windows Client
Identify the correct log level for gathering logs
Enable the required SSL configuration level for the environment

Ports and Protocols

Discuss the key ports on a Horizon Environment
Discuss protocols used in the Horizon Environment
Understand the benefit of optimizing Blast
Become familiar with the optimization features for Blast
Implement GPO changes for Blast
Become familiar with the causes for Black Screens
Discuss how to troubleshoot Black Screen problems
Identify problems encountered when applying GPOs
Discuss how to troubleshoot GPO-related problems

Prerequisites

• VMware Horizon 8: Skills for Virtual Desktop Management

This course also requires knowledge of the following:
• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database