Using Splunk IT Service Intelligence

Course code: SPLUNKUITI

This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.
Those who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

535 EUR

647 EUR including VAT

The earliest date from 01.08.2024

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Course dates

Starting date: 01.08.2024

Type: Virtual

Course duration: 7 hours

Language: en

Price without VAT: 805 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 6 hours

Language: en

Price without VAT: 535 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
01.08.2024 Virtual 7 hours en 805 EUR Register
Upon request In-person/Virtual 6 hours en 535 EUR Register
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Contact
  • IT Service Intelligence features and user interface
  • Monitoring Infrastructure Entities
  • Creating Glass Tables
  • Investigating with Deep Dives
  • Managing Episodes of Notable Event

Course structure

Module 1 – Monitoring Services with Service Analyzer

  • Define key service intelligence concepts
  • Describe IT Service Intelligence user roles
  • Examine the IT Service Intelligence user interface
  • Monitor Services with Service Analyzer

Module 2 – Monitoring Entities with Infrastructure Overview

  • Describe what entities are
  • Monitor entity info overviews with Dashboards
  • Monitor entities metrics with the Analytics pane
  • Discover what events the entity is generating

Module 3 – Visualizing Services with Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
    o Planning
    o Views
    o Edit mode
  • Top bar controls
  • Configuration bar
  • Visualization types
  • Source
  • Configure glass tables
    o Drilldowns
    o Services and KPIs
    o Ad-hoc searches, including predictions
    o Service swapping

Module 4 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
    o Default
    o Custom
    o Lanes
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure lanes
    o Metric lane
    o KPI lane
    o Event lane
  • Customize lane views
    o Bulk actions
    o State and level thresholds
    o Graph rendering
    o Entity and anomaly overlays
    o Overlays as lanes
    o View modules
  • Describe effective workflows for troubleshooting

Prerequisites

To be successful, students should have a working understanding of the following courses:

  • What is Splunk?
  • Intro to Splunk

Optionally:

  • Using Fields
  • Visualizations

Do you need advice or a tailor-made course?

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