Using Splunk IT Service Intelligence

Course code: SPLUNKUITI

This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.
Those who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

535 EUR

647 EUR including VAT

The earliest date from 10.01.2025

Selection of dates

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Course dates
Course structure
Prerequisites

Course dates

Starting date: 10.01.2025

Type: Virtual

Course duration: 7 hours

Language: en

Price without VAT: 805 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 6 hours

Language: en

Price without VAT: 535 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	10.01.2025		Virtual	7 hours	en	805 EUR	Register

	Upon request		In-person/Virtual	6 hours	en	535 EUR	Register
G	Guaranteed course

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IT Service Intelligence features and user interface
Monitoring Infrastructure Entities
Creating Glass Tables
Investigating with Deep Dives
Managing Episodes of Notable Event

Course structure

Module 1 – Monitoring Services with Service Analyzer

Define key service intelligence concepts
Describe IT Service Intelligence user roles
Examine the IT Service Intelligence user interface
Monitor Services with Service Analyzer

Module 2 – Monitoring Entities with Infrastructure Overview

Describe what entities are
Monitor entity info overviews with Dashboards
Monitor entities metrics with the Analytics pane
Discover what events the entity is generating

Module 3 – Visualizing Services with Glass Tables

Describe glass tables
Use glass tables
Design glass tables
o Planning
o Views
o Edit mode
Top bar controls
Configuration bar
Visualization types
Source
Configure glass tables
o Drilldowns
o Services and KPIs
o Ad-hoc searches, including predictions
o Service swapping

Module 4 – Investigating Issues with Deep Dives

Describe deep dive concepts and their relationships
o Default
o Custom
o Lanes
Use default deep dives
Create and customize new custom deep dives
Add and configure lanes
o Metric lane
o KPI lane
o Event lane
Customize lane views
o Bulk actions
o State and level thresholds
o Graph rendering
o Entity and anomaly overlays
o Overlays as lanes
o View modules
Describe effective workflows for troubleshooting

Prerequisites

To be successful, students should have a working understanding of the following courses:

What is Splunk?
Intro to Splunk

Optionally:

Using Fields
Visualizations

Do you need advice or a tailor-made course?

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product support

+420 731 175 867

edu@edutrainings.cz

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