SMAX320 – SMAX 2021.x Essentials for Suite Administrators

Course code: SMAX320

This course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.
You are a suite administrator who wants to perform administration tasks for the Service Management Automation Suite. You want to set up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant. You will add the created users to the account, license to the license pools, assign a license to the tenant, and deploy the tenant. You also configure suite-level settings in Configurations, including security, email, and integration, view the operation history and configure access control. From configuring, creating, importing, assigning, adding, managing, administering, and analyzing these suite administrative operations, you will learn how SMAX helps in these and future situations.
This course is applicable for SMAX 2021.02, 2021.05, and 2021.11 versions. The slides and student guides are of the 2019.05 version but are still compatible with the 2021 lab, and the lab guide is for the 2021.11 version of SMAX.

1 448 EUR

1 752 EUR including VAT

The earliest date from 18.11.2024

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Course dates

Starting date: 18.11.2024

Type: Virtual

Course duration: 2 days

Language: en

Price without VAT: 1 448 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 2 days

Language: en/cz

Price without VAT: 1 448 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
18.11.2024 Virtual 2 days en 1 448 EUR Register
Upon request In-person/Virtual 2 days en/cz 1 448 EUR Register
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Course description

Upon successful completion of this course, you should be able to:

  • Describe suite administration
  • Configure a mail server
  • Create a customer
  • Create and edit an account
  • Add a user to the account
  • Create a trial license
  • Create a license pool and add a license to the pool
  • Create a tenant, assign a license, and deploy the tenant
  • Export and import the tenants
  • Clone a tenant
  • Setup a multi-tenant environment
  • Configure LW-SSO and view LDAP settings
  • Manage Smart Analytics at the suite level
  • Set intervals for IDOL based search and define License Expiration Notification

Target group

This course is intended for Suite Administrators.

Course structure

Lesson 1: Course Overview

  • Introduce the course overview, agenda, and logistics
  • List the available SMAX courses
  • Launch the Digital Learning course
  • Access the lab environment

Lesson 2: Mail Server
Configuration

  • Explain the administrative tasks
  • Explore the suite administration application
  • Explain back office
  • Explain the mail server
  • Explain SMTP and EWS
  • Configure an email service

Lesson 3: Customer, Account, and
User Management

 Access the customer, account, and user area in the back officer portal
 Create a new customer
 Create and manage a new account
 Add users to the account with the required features and settings

Lesson 4: License Management

  • Access the license and license pool area in the back-office
    portal
  • Creating a trial license
  • Create a license pool and add it to the license

Lesson 5: Tenant Administration

  • Navigate the tenant management area
  • Explain different types of tenants – Production, DEV, Internal, Trial
  • Create a tenant
  • Assign a license to the tenant
  • Deploy the tenant
  • Export a tenant
  • Import a tenant
  • Clone a tenant
  • Explain the multi-tenant environment

Lesson 6: Configuration
Management

  • Access the Configuration area
  • Explain about Single sign-on
  • View the Lightweight Direct Access Protocol (LDAP) settings for the configuration management system
  • Manage smart analytics at the suite level
  • Explain IDOL (Intelligent Data Operating Layer)
  • Set intervals for IDOL bases search
  • Define license expiration notifications duration

Prerequisites

To be successful in this course, you should have the following prerequisites or knowledge:

  • Familiarity with different roles in an IT service management environment
  • Familiarity with different flavors of the user interfaces provided by SMAX
  • Familiarity with different versions of the SMAX available

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