Course structure
Lesson 1: Course Overview
- Introduce the course overview, agenda, and logistics
- List the available SMAX courses
- Launch the Digital Learning course
- Access the lab environment
Lesson 2: SACM Model Hierarchy and Relationships
- Explain the SMAX architecture overview
- Explore the SACM module
- Access the service asset and configuration management
module
- Explain the SACM asset models
- Explore the SACM model hierarchy
- Create a new service definition with relationship rules
- Create an actual service and relate it to relationship rules
- Create a Service Component with relationship rules
- Create a device with relationship rules
- Explain the bottom-up and top-down analysis
- Create a system element with relationship rules
- Learn about the UCMDB mapping with the different entities in the model hierarchy
- View the impact analysis
Lesson 3: Stock Management, Reservation, Software Asset, and Subscription
- Access the Stock Management area
- Create a new stockroom for the location
- Receive an infrastructure & peripheral device into the stockroom
- Reserve an asset manually in the stockroom
- Create an Asset model and receive a device into the stockroom
- Manage software asset license
- Create a new license model and a license for Windows software
- Create a subscription for an asset
Lesson 4: Vendors and Contract
- Access the Vendor management area
- Explain Vendors and Brands
- Access the Contract Management area
- Add a new maintenance contract
Lesson 5: Reports and Dashboard
- Navigate the Reports User interface
- Personalize the dashboard
- Create a report and display it on a dashboard
