SMAN300 – Using and Configuring Smart Analytics 9.4x

Course code: SMAN300

Participants in this training learn the skills required to implement, use, and maintain the Smart
Analytics module in Service Manager. This training is useful for persons responsible for
supporting and configuring Smart Analytics.

965 EUR

1 168 EUR including VAT

Selection of dates
onas
Do you have a question?
+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 965 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
Upon request In-person/Virtual 1 day en/cz 965 EUR Register
G Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Contact

Course description

Upon successful completion of this course, you should be able to:

• Describe the components and benefits of Smart Analytics
• Explain the benefits of Smart Analytics
• Demonstrate Smart Ticket and Hot Topic Analytics
• List the steps to install Smart Analytics
• Conduct training and testing to fine-tune Smart Ticket
• Conduct data cleansing and tuning, and add stop words and phrases
• Export and import Smart Analytics intelligence

Target group

Administrators, Configurers

Course structure

Module 1: What is Smart
Analytics?

• Describe the components of Smart Analytics
• Explain the benefits of Smart Analytics
• Demonstrate a Smart Ticket from different personas
• Demonstrate Hot Topic Analytics

Module 2: Smart Analytics
Installation, Integration, and Configuration

• Describe Smart Analytics architecture at a high level
• List the steps to install Smart Analytics
• Integrate Smart Analytics with Service Manager 9.4x
• Describe the configuration of Smart Ticket’s category and service fields
• Describe the purpose of training and testing for Smart Tickets
• Know when you need to train and test the Smart Ticket configuration
• Describe Smart Analytics license requirements

Module 3: Tailoring Smart
Analytics

• Extend Hot Topic Analytics to another module
• Add an advanced search filter to a new topic map
• Conduct further configuration of Hot Topic Analytics

Module 4: Improving the
Accuracy and Content of Smart Analytics

• Recognize the functions of data cleansing, stop words, stop phrases, and tuning
• Explain why tuning Smart Tickets improves the accuracy of auto- classification
• Improve tuning results by adding specific interactions that serve to tailor IDOL tuning
• Improve the data set used by IDOL through data cleansing
• Add stop phrases to improve Hot Topic Analytics
• Remove unwanted words from IDOL searching with stop words
• Describe where to get further information for exporting and importing Intelligence

Module 5: Transferring
Smart Analytics Intelligence between Systems

• Describe the high level steps involved with transferring intelligence from a source server to a target server
• Unload Service Manager intelligence data
• Use the Smart Analytics Assistant to back up the index and category data
• Load intelligence data into Service Manager
• Restore intelligence data into Smart Analytics

Prerequisites

To be successful in this course, you should have the following prerequisites or knowledge.
• Extensive knowledge of Service Manager

Do you need advice or a tailor-made course?

onas

product support

ComGate payment gateway MasterCard Logo Visa logo