Root Cause Problem Solving – Methods and Tools

Course code: PD530931

How do you solve a problem? Do you find yourself using quick and easy solutions or a structured methodology? Too often, organizations tend to seek quick solutions to a problem without adequately addressing its underlying cause. These decisions often result in solutions that don’t work or aren’t sustainable, often wasting time, effort, and money. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving. By first viewing a problem as an opportunity for improvement, the team can then identify the problem’s root cause or causes, and implement solutions to prevent the problem’s reoccurrence.

This six module course introduces the Root Cause Problem Solving approach. It explains how using Root Cause analysis can help improve operational and financial performance by identifying root causes and implementing solutions to significant or recurring problems. This methodology is used by many major automotive manufacturers to improve quality and customer satisfaction, reduce operation costs, and provide greater employee knowledge of work processes.

Participants will become familiar with the eight steps of the Root Cause Problem Solving approach, learning the key actions completed in each step and interacting with examples and scenarios that demonstrate how each step functions to solve problems and keep them from reoccurring in an organization. Participants will also be supplied with tools that assist with the completion of each step that they can use in their own problem-solving efforts on-the-job.


By participating in this on-demand course, you’ll be able to:

  • Explain why root cause analysis using the 8-Step Problem Solving Methodology is more effective than non-structured problem solving efforts
  • Define the difference between a problem, symptom, cause, and root cause
  • Use tools and techniques to solve problems
  • Evaluate effectiveness of problems solving efforts
  • Describe the role of problem solving in continuous improvement

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Course dates

Starting date: Upon request

Type: Intro Module

Course duration: 90 days

Language: en

Price without VAT: 95 EUR


Starting date: Upon request

Type: Core Modules

Course duration: 90 days

Language: en

Price without VAT: 545 EUR


Starting date: Upon request

Type: TOD

Course duration: 90 days

Language: en

Price without VAT: 630 EUR


Type Course
Language Price without VAT
Upon request Intro Module 90 days en 95 EUR Register
Upon request Core Modules 90 days en 545 EUR Register
Upon request TOD 90 days en 630 EUR Register
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Course structure

Module 1: Foundations for Adopting Root Cause Analysis

  • Identifying Problems
  • How to Approach Problem Solving Using a Process Approach
  • Methods and Tools for Problem Solving: An 8 Step Approach
  • Roles and Responsibilities in Problem Solving
  • Setting Up a Problem Solving Team

Module 2: Describing the Problem and Implementing Containment

  • How to Describe a Problem
  • Symptoms vs. Causes
  • Methods for Collecting and Analyzing Data
  • Problem Statements
  • Methods for Protecting the Customer

Module 3: Discovering Root Causes

  • Recognizing Potential Causes
  • Methods for Identifying Causes and Root Causes (cause-effect diagram, 5-why)
  • Validating Potential Root Cause

Module 4: Designing a Solution and Implementing Permanent Corrective Action

  • Strategies for Planning and Designing Effective Solutions
  • Methods for Evaluating Potential Solutions
  • Error Proofing Strategies
  • Planning Implementation
  • Project Management Strategies
  • Completing System Changes
  • Measuring and Verifying Effectiveness

Module 5: Preventing Reoccurrence

  • Ensuring the Problem is Eliminated
  • Holding the Solution in Place
  • Leveraging What is Learned
  • FMEA and Problem Solving

Module 6: Recognizing Efforts

  • Methods of Team and Individual Recognition
  • Capturing Lessons Learned and Moving Them Forward
  • Problem Solving and Continuous Improvement
Materials Provided
  • 90 days of online single-user access (from date of purchase) to the six hour presentation
  • Job aids
  • Integrated knowledge checks to reinforce key concepts
  • Follow-up to your content questions
  • 1.0 CEUs*/Certificate of Achievement (upon completion of all course content and a score of 70% or higher on the learning assessment)

*SAE International is authorized by IACET to offer CEUs for this course.


This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process (e.g., manufacturing, design, logistics, purchasing, sales, or distribution), including: manufacturing managers, supervisors, and team leaders; manufacturing engineers; design engineers; quality engineers and technicians; technical managers; project team leaders; problem solving and quality improvement facilitators; anyone whose role includes problem solving: supervisors and lead personnel.

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