Course structure
Module 1: Foundations for Adopting Root Cause Analysis
- Identifying Problems
- How to Approach Problem Solving Using a Process Approach
- Methods and Tools for Problem Solving: An 8 Step Approach
- Roles and Responsibilities in Problem Solving
- Setting Up a Problem Solving Team
Module 2: Describing the Problem and Implementing Containment
- How to Describe a Problem
- Symptoms vs. Causes
- Methods for Collecting and Analyzing Data
- Problem Statements
- Methods for Protecting the Customer
Module 3: Discovering Root Causes
- Recognizing Potential Causes
- Methods for Identifying Causes and Root Causes (cause-effect diagram, 5-why)
- Validating Potential Root Cause
Module 4: Designing a Solution and Implementing Permanent Corrective Action
- Strategies for Planning and Designing Effective Solutions
- Methods for Evaluating Potential Solutions
- Error Proofing Strategies
- Planning Implementation
- Project Management Strategies
- Completing System Changes
- Measuring and Verifying Effectiveness
Module 5: Preventing Reoccurrence
- Ensuring the Problem is Eliminated
- Holding the Solution in Place
- Leveraging What is Learned
- FMEA and Problem Solving
Module 6: Recognizing Efforts
- Methods of Team and Individual Recognition
- Capturing Lessons Learned and Moving Them Forward
- Problem Solving and Continuous Improvement
Materials Provided
- 90 days of online single-user access (from date of purchase) to the six hour presentation
- Job aids
- Integrated knowledge checks to reinforce key concepts
- Follow-up to your content questions
- 1.0 CEUs*/Certificate of Achievement (upon completion of all course content and a score of 70% or higher on the learning assessment)
*SAE International is authorized by IACET to offer CEUs for this course.
