Course description
Manage Leads and Opportunities End-to-End
Track and optimize sales pipelines using Dynamics 365 Sales.
Configure Product Catalogs and Pricing Models
Set up product families, pricing structures, and catalog configurations.
Create Personalized Communications
Design targeted emails using Dynamics 365 Customer Insights – Journeys.
Design AI-Powered Customer Journeys
Build and publish real-time, trigger-based journeys for personalized engagement.
Optimize Campaigns with Data and Testing
Use segments, triggers, A/B testing, and analytics to refine marketing strategies.
Apply Skills in a Capstone Challenge
Build a customer-centric solution that integrates sales and marketing capabilities.
