Course structure
Key enhancements in ITIL (Version 5)
You will understand what has changed compared to ITIL 4. We will focus only on the new and refined concepts, terminology, and structural changes introduced in ITIL Foundation (Version 5).
Evolution of digital product and service management
We will explore how the new ITIL reflects the modern digital and AI environment. You will understand how increasing complexity affects the management of digital products and services throughout their entire lifecycle.
Updated language and core concepts
You will gain clarity on the updated terminology and principles of ITIL (Version 5), enabling confident and clear communication across teams, partners, and stakeholders.
Enhanced value creation approach
You will discover how ITIL (Version 5) strengthens value creation across the entire stakeholder ecosystem, connecting strategy, delivery, and measurable outcomes.
Applying ITIL (Version 5) in practice
You will learn how to integrate these enhancements into your existing ITIL knowledge and use the updated practices to improve collaboration, performance, and results.
