What will you learn?
- Key ITIL Transformation Concepts
Gain a clear understanding of the core transformation concepts in the ITIL context, including how change, value, the ITIL Service and Product Lifecycle, and the ITIL Value System are interconnected.
- Transformation in Complex Environments
Discover how to approach transformation across different contexts, including complex and chaotic environments.
- The ITIL Transformation Model
Learn how to apply the ITIL Transformation Model, including its layers, phases, and steps across governance, positioning, execution, and learning.
- Transformation Patterns and Approaches
Explore initiation, governance, and execution patterns and understand how they influence transformation scope, timing, and delivery.
- Governance and Transformation Alignment
Gain a deeper understanding of how governance supports transformation while enabling flexibility and value delivery.
- Execution and Delivery of Change
Learn how to manage and implement transformation initiatives across different scenarios.
- Measurement, Learning, and Continuous Improvement
Understand how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
- Tools, Methods, and Techniques for Transformation
Explore how to apply approaches such as value stream mapping, OKRs (Objectives and Key Results), and the ITIL Maturity Model to support transformation.
Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.
What skills will you acquire?
- Transformation Leadership and Execution
Gain the expertise needed to lead and support effective transformation initiatives across digital products and services.
- Governance, Execution, and Balance
Learn how to apply the ITIL AI Capability Model to balance structure and adaptability and deliver sustainable transformation outcomes in complex environments.
- Value-Driven Change Management
Develop the skills required to ensure transformation initiatives deliver measurable value and strengthen organizational resilience.
