Course structure
What will you learn?
Key ITIL Strategy Concepts
You will gain a clear understanding of the core ITIL principles, practices, and terminology that form the foundation for effective strategy development and alignment.
Strategy in Digital and AI-Driven Environments
You will learn how strategy evolves in dynamic, complex, and AI-enabled environments, and how to maintain clear direction and focus.
Strategy Development
You will learn how to observe, analyze, decide, and plan in order to define effective, outcome-oriented strategies.
Strategy Implementation
You will discover how to plan, execute, evaluate, and reflect on strategic actions to ensure they lead to practical initiatives and long-term value.
Operating Models and Strategic Alignment
You will understand how business and operating models support strategic intent and value creation.
Strategic Decision-Making in Complex Environments
You will develop the ability to make informed and conscious decisions in uncertain and rapidly changing environments.
Strategic Capabilities and Leadership
You will learn how strategic capabilities influence the creation and delivery of value-driven strategies.
Governance, Risk, and Sustainability in Strategy
You will understand how governance, risk management, and sustainability support long-term strategic success.
AI Governance in Strategy
You will learn how AI governance enables responsible, value-driven strategy development and execution.
What skills will you gain?
Strategic Alignment and Direction
You will learn to apply the ITIL Strategy Management Model to continuously align strategy with business goals, direction, and actions that lead to measurable outcomes.
Confident Decision-Making in Complex Environments
You will gain the expertise needed to make informed and balanced decisions in volatile, complex, uncertain, and ambiguous environments, and to effectively overcome challenges.
Effective Execution and Value Delivery
You will learn to translate strategic intent into actionable initiatives, balancing governance and execution to deliver long-term value in fast-moving, AI-enabled environments.
