Course structure
Digital product and service lifecycle management
You will build on your existing knowledge and learn how to manage products and services end-to-end — from design through delivery to continuous improvement.
Experience-led design and value creation
You will gain a clear understanding of how customer experience influences the design, delivery, and improvement of digital services.
Application of the ITIL value chain in real-world scenarios
You will discover how value is created across integrated value streams and how to align teams, workflows, and outcomes.
AI and modern operating models in ITIL
You will learn how ITIL (Version 5) supports AI-enabled organizations and evolving operating models.
How the ITIL Transformation Model works
You will explore the core concepts of governance and transformation and gain a solid understanding of how they support organizational change and long-term value creation.