ITIL Foundation (Version 5) + exam and retake

Course code: ITILF5R

The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL Foundation (Version 5) Certificate examination.

Price of the certification exam and retake exam is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

850 EUR

1 029 EUR including VAT

The earliest date from 13.04.2026

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Course dates
Course description
Target group
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Certification

Course dates

Starting date: 13.04.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 11.05.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 08.06.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 27.07.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 10.08.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 07.09.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 05.10.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 30.11.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: 14.12.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

Starting date: Upon request

Guaranteed

Type: E-learning

Course duration: 365 days

Language: en

Price without VAT: 850 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 170 EUR

	Starting date	Type	Course duration	Language	Price without VAT
	13.04.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	11.05.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	08.06.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	27.07.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	10.08.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	07.09.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	05.10.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	30.11.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

	14.12.2026	In-person/Virtual	3 days	en/cz	1 170 EUR	Register

G	Upon request	E-learning	365 days	en	850 EUR	Register

	Upon request	In-person/Virtual	3 days	en/cz	1 170 EUR	Register
G	Guaranteed course

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Course description

ITIL Foundation (Version 5) provides the building blocks of ITIL (Version 5) and is the first step in the ITIL learning journey.
It is designed as an introduction to ITIL, enabling candidates to view digital product and service management through a complete lifecycle model for the creation, delivery, and continual improvement of digital-enabled products and services in the AI era.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Target group

ITIL Foundation (Version 5) is suitable for organizations and professionals who are starting their ITIL journey and looking to create value with digital products and services.

Unlock career opportunities

IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager
Experience Manager
Service Improvement Manager
Service Delivery Specialists
Product Owner
Process Lead
Customer Success Manager
Service Owner
Digital Product Designer
Enterprise Architect
Solution Designer

Course structure

What will you learn?

Digital product and service management concepts

Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.

Value co-creation

Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.

The dimensions of product and service management

Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.

ITIL Value System

Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.

The ITIL Guiding Principles

Learn how to apply the framework’s guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.

The product and service lifecycle

Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.

ITIL’s management practices

Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.

Continual improvement

Learn how continual improvement is embedded within ITIL. Cover the continual improvement model’s step-by-step approach and see how it supports long-term organizational success.

Value Stream Mapping and Management

Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.

What skills will you acquire?

Lifecycle thinking

Embrace a ‘lifecycle mindset’ to make smarter decisions, anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned while leaving silo mentality behind.

Collaborative, value-focused working

Strengthen collaboration across roles and teams by aligning with modern, team-based delivery and focusing on shared outcomes, transparency, end-to-end value streams, and value co-creation.

Continuous improvement mindset

Build practical skills to embed continual improvement into everyday work, foster a growth mindset, and swiftly adapt to change in fast-paced digital environments.