ITIL Foundation (Version 5) + exam

Course code: ITILF5

The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL Foundation (Version 5) Certificate examination.

Price of the certification exam is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

700 EUR

847 EUR including VAT

The earliest date from 13.04.2026

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Course dates

Starting date: 13.04.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 11.05.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 08.06.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 27.07.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 10.08.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 07.09.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 05.10.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

Register

Starting date: 30.11.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

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Starting date: 14.12.2026

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

Register

Starting date: Upon request

Guaranteed

Type: E-learning

Course duration: 365 days

Language: en

Price without VAT: 700 EUR

Register

Starting date: Upon request

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 100 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
13.04.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
11.05.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
08.06.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
27.07.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
10.08.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
07.09.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
05.10.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
30.11.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
14.12.2026 In-person/Virtual 3 days en/cz 1 100 EUR Register
G Upon request E-learning 365 days en 700 EUR Register
Upon request In-person/Virtual 3 days en/cz 1 100 EUR Register
G Guaranteed course

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Course description

ITIL Foundation (Version 5) provides the building blocks of ITIL (Version 5) and is  the first step in the ITIL learning journey.
It is designed as an introduction to ITIL, enabling candidates to view digital product  and service management through a complete lifecycle model for the creation, delivery, and continual improvement of digital-enabled products and services in the AI era.

Target group

  • IT Specialist Application Development
  • IT Specialist Change Management
  • IT Operations Specialist
  • IT Development Manager
  • IT Service Operations Manager
  • IT Team Leader
  • Chief Digital Officer
  • IT Project Manager
  • Transformation Manager
  • IT Service Manager
  • Digital Product Manager
  • Experience Manager
  • Service Improvement Manager
  • Service Delivery Specialists
  • Product Owner
  • Process Lead
  • Customer Success Manager
  • Service Owner
  • Digital Product Designer
  • Enterprise Architect
  • Solution Designer

Course structure

What will you learn?

Digital product and service management concepts
Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Value co-creation
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
The dimensions of product and service management
Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
ITIL Value System
Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
The ITIL Guiding Principles
Learn how to apply the framework’s guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
The product and service lifecycle
Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
ITIL’s management practices
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
Continual improvement
Learn how continual improvement is embedded within ITIL. Cover the continual improvement model’s step-by-step approach and see how it supports long-term organizational success.
Value Stream Mapping and Management
Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.

What skills will you acquire?

Prerequisites

Experience and knowledge of IT computing environments are useful but not essential.

Do you need advice or a tailor-made course?

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Certification

  • 40 questions
  • Multiple choice
  • 60 minutes
  • Closed book
  • Minimum required score to pass: 65%

ITIL (Version 5) certificates will be issued with a three-year renewal date.

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