Course code: ITIL4DPI
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.
Price of exam is included in the price of the course.
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Starting date: 27.01.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 24.03.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 19.05.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 21.07.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 29.09.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 24.11.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 27.01.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 24.03.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 19.05.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 21.07.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 29.09.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 24.11.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| Upon request | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| G | Guaranteed course | ||||||
The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The course will help you to:
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
The price of the official certification exam from AXELOS and its testing institute PeopleCert is included in the price of the course.
| Material allowed |
None
|
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
|
| Exam duration |
90 minutes
|
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
|
|
Number of marks
|
40 marks
|
There are 40 questions, each worth 1 mark. There is no negative marking.
|
|
Provisional Pass mark
|
28 marks
|
You will need to get 28 questions correct (70%) to pass the exam.
|
|
Level of thinking
|
Bloom’s levels 2 &3
|
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of DPI, as well as information from the related practices.
|
|
Question types
|
Standard classic, Negative, & List
|
The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
