Course code: ITIL4DPI
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.
Price of exam is included in the price of the course.
EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Professional
and certified lecturers
Internationally
recognized certifications
Wide range of technical
and soft skills courses
Great customer
service
Making courses
exactly to measure your needs
Starting date: 09.12.2024
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 27.01.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 24.03.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 19.05.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 21.07.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 29.09.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 24.11.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 09.12.2024 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 27.01.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 24.03.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 19.05.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 21.07.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 29.09.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 24.11.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| Upon request | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| G | Guaranteed course | ||||||
The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The course will help you to:
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
The price of the official certification exam from AXELOS and its testing institute PeopleCert is included in the price of the course.
| Material allowed |
None
|
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
|
| Exam duration |
90 minutes
|
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
|
|
Number of marks
|
40 marks
|
There are 40 questions, each worth 1 mark. There is no negative marking.
|
|
Provisional Pass mark
|
28 marks
|
You will need to get 28 questions correct (70%) to pass the exam.
|
|
Level of thinking
|
Bloom’s levels 2 &3
|
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of DPI, as well as information from the related practices.
|
|
Question types
|
Standard classic, Negative, & List
|
The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
