ITIL® 4 Strategist: Direct Plan and Improve + exam and retake

Course code: ITIL4DPIR

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The price of exam+retake is included in the price of the course.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

1 515 EUR

1 833 EUR including VAT

The earliest date from 27.01.2025

Selection of dates

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Course dates
Course structure
Prerequisites
Certification

Course dates

Starting date: 27.01.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: 24.03.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: 19.05.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: 21.07.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: 29.09.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: 24.11.2025

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 3 days

Language: en/cz

Price without VAT: 1 515 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	27.01.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	24.03.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	19.05.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	21.07.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	29.09.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	24.11.2025		In-person/Virtual	3 days	en/cz	1 515 EUR	Register

	Upon request		In-person/Virtual	3 days	en/cz	1 515 EUR	Register
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Course structure

The course will help you to:

Drive and manage effective organizational change
Encourage a culture of continual improvement
Facilitate decision-making
Support change management
Minimize disruption
Innovate while remaining compliant.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Prerequisites

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.

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Certification

Material allowed	None	This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
Exam duration	90 minutes	Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks	40 marks	There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark	28 marks	You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking	Bloom’s levels 2 &3	“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of DPI, as well as information from the related practices.
Question types	Standard classic, Negative, & List	The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.