Course code: EXITILDPIE
This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
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Starting date: Upon request
Type: Exam
Course duration: 1 hour
Language: en
Price without VAT: 525 EUR
Starting date: Upon request
Type: Exam + Retake
Course duration: 1 hour
Language: en
Price without VAT: 590 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| Upon request | Exam | 1 hour | en | 525 EUR | Register | ||
| Upon request | Exam + Retake | 1 hour | en | 590 EUR | Register | ||
| G | Guaranteed course | ||||||
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
| Material allowed | None |
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
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Exam duration
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90 minutes | Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total. |
| Number of marks | 40 marks | There are 40 questions, each worth 1 mark. There is no negative marking. |
| Provisional Pass mark | 28 marks | You will need to get 28 questions correct (70%) to pass the exam. |
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Level of thinking
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Bloom’s levels 2 &3
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“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of DPI, as well as information from the related practices.
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Question types
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Standard classic, Negative, & List
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The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
