Course code: ITIL4DSV
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
Price of exam is included in the price of the course.
EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Professional
and certified lecturers
Internationally
recognized certifications
Wide range of technical
and soft skills courses
Great customer
service
Making courses
exactly to measure your needs
Starting date: 13.01.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 03.03.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 26.05.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 28.07.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 08.09.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: 03.11.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 440 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 13.01.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 03.03.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 26.05.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 28.07.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 08.09.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| 03.11.2025 | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| Upon request | In-person/Virtual | 3 days | en/cz | 1 440 EUR | Register | ||
| G | Guaranteed course | ||||||
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.
| Material allowed |
None
|
This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve publication and the ITIL Practices Guidance documentation should be used for study, but is NOT permitted to be used in the exam.
|
| Exam duration |
90 minutes
|
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
|
|
Number of marks
|
40 marks
|
There are 40 questions, each worth 1 mark. There is no negative marking.
|
|
Provisional Pass mark
|
28 marks
|
You will need to get 28 questions correct (70%) to pass the exam.
|
|
Level of thinking
|
Bloom’s levels 2 &3
|
‘Bloom’s level’ describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DSV. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices.
|
|
Question types
|
Standard, negative, & list
|
The questions are all ‘multiple choice’. ‘Standard’ questions have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the question stem is negatively worded. ‘List’ questions provide a list of four statements and candidates have to select two correct statements from the list. |
