ITIL® 4 Specialist: Drive Stakeholder exam

Course code: EXITILDSE

The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.

This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Exam Structure

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book.


With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

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Course dates

Starting date: Upon request

Type: Exam

Course duration: 1h 30min

Language: en

Price without VAT: 525 EUR


Starting date: Upon request

Type: Exam + Retake

Course duration: 1h 30min

Language: en

Price without VAT: 590 EUR


Type Course
Language Price without VAT
Upon request Exam 1h 30min en 525 EUR Register
Upon request Exam + Retake 1h 30min en 590 EUR Register
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Target group

The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.


Material allowed None
This is a ‘closed book’ exam. The ITIL 4 Drive Stakeholder Value publication and the ITIL Practices Guidance documentation should be used for study, but they are NOT permitted to be used in the exam. 
Exam duration
90 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark  28 marks You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2 &3
‘Bloom’s level’ describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DSV. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices.
Question types
Standard, negative, & list
The questions are all ‘multiple choice’.
‘Standard’ questions have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the question stem is negatively worded.
‘List’ questions provide a list of four statements and candidates have to select two correct statements from the list.
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