Course code: EXITILDSE
The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
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Starting date: Upon request
Type: Exam
Course duration: 1h 30min
Language: en
Price without VAT: 525 EUR
Starting date: Upon request
Type: Exam + Retake
Course duration: 1h 30min
Language: en
Price without VAT: 590 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| Upon request | Exam | 1h 30min | en | 525 EUR | Register | ||
| Upon request | Exam + Retake | 1h 30min | en | 590 EUR | Register | ||
| G | Guaranteed course | ||||||
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
| Material allowed | None |
This is a ‘closed book’ exam. The ITIL 4 Drive Stakeholder Value publication and the ITIL Practices Guidance documentation should be used for study, but they are NOT permitted to be used in the exam.
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Exam duration
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90 minutes | Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total. |
| Number of marks | 40 marks | There are 40 questions, each worth 1 mark. There is no negative marking. |
| Provisional Pass mark | 28 marks | You will need to get 28 questions correct (70%) to pass the exam. |
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Level of thinking
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Bloom’s levels 2 &3
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‘Bloom’s level’ describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DSV. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices.
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Question types
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Standard, negative, & list
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The questions are all ‘multiple choice’. ‘Standard’ questions have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the question stem is negatively worded. ‘List’ questions provide a list of four statements and candidates have to select two correct statements from the list. |
