Course code: ITIL4CDSR
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 Foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods.
Price of exam+retake is included in the price of the course.
EDU Trainings is the official ITIL® Accredited Training Organization (ATO). ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Starting date: 03.02.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: 07.04.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: 02.06.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: 04.08.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: 06.10.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: 01.12.2025
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
Starting date: Upon request
Type: In-person/Virtual
Course duration: 3 days
Language: en/cz
Price without VAT: 1 515 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 03.02.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| 07.04.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| 02.06.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| 04.08.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| 06.10.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| 01.12.2025 | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| Upon request | In-person/Virtual | 3 days | en/cz | 1 515 EUR | Register | ||
| G | Guaranteed course | ||||||
The course will help you to:
With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
Candidates must hold the ITIL 4 Foundation certificate.
The price of the official certification exam + retake from AXELOS and its testing institute PeopleCert is included in the price of the course.
| Material allowed |
None
|
This is a ‘closed book’ exam. The ITIL 4: Create, Deliver and Support publication and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
|
|
Exam duration
|
90 minutes
|
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
|
|
Number of marks
|
40 marks
|
There are 40 questions, each worth 1 mark. There is no negative marking.
|
|
Provisional Pass mark
|
28 marks
|
You will need to get 28 questions correct (70%) to pass the exam.
|
|
Level of thinking
|
Bloom’s levels 2 &3 |
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of CDS. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of CDS, as well as information from the related practices
|
|
Question types
|
Standard classic, Negative, & List
|
The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
