ITIL® 4 Specialist: Create, Deliver and Support exam

Course code: EXITILCDSE

This is an official certification exam from AXELOS and its examination institute PeopleCert. ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Exam Structure

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book.

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Course dates

Starting date: Individual

Type: Exam

Course duration: 1h 30min

Language: en

Price without VAT: 525 EUR

Register

Starting date: Individual

Type: Exam + Retake

Course duration: 1h 30min

Language: en

Price without VAT: 590 EUR

Register

Starting
date
Place
Type Course
duration
Language Price without VAT
Individual Exam 1h 30min en 525 EUR Register
Individual Exam + Retake 1h 30min en 590 EUR Register
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Certification

Material allowed None This is a ‘closed book’ exam. The ITIL 4: Create, Deliver and Support publication and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
Exam duration
90 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark  28 marks You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2 &3
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of CDS. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of CDS, as well as information from the related practices
Question types
Standard classic, Negative, & List The questions are all ‘multiple choice’.
For the ‘standard classic’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
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