ITIL® 4 Practitioner: Service Level Management + exam

Course code: ITILPRACSLM

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam is included in the price of the course.

550 EUR

666 EUR including VAT

The earliest date from 17.06.2024

Selection of dates

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+420 731 175 867 edu@edutrainings.cz

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Course dates
Course description
Target group
Course structure
Prerequisites
Certification
Follow-up courses

Course dates

Starting date: 17.06.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 19.08.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 21.10.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 16.12.2024

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	17.06.2024		In-person/Virtual	1 day	en/cz	550 EUR	Register

	19.08.2024		In-person/Virtual	1 day	en/cz	550 EUR	Register

	21.10.2024		In-person/Virtual	1 day	en/cz	550 EUR	Register

	16.12.2024		In-person/Virtual	1 day	en/cz	550 EUR	Register

	Upon request		In-person/Virtual	1 day	en/cz	550 EUR	Register
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Course description

This module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Service Level Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Service Level Management practice in their everyday work. 

Course structure

This course will help you to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
Monitor and evaluate the actual service quality and continual improvement of the services and agreements
Translate stakeholder expectations and needs into metrics, then organise and manage the resources appropriately
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)
Measure, assess and develop the Service Level Management practice capability in their organisation by using the ITIL Maturity Model.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Service Level Management.

Do you need advice or a tailor-made course?

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+420 731 175 867

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Certification

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam cz/sk en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 090 EUR without VAT

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