ITIL® 4 Practitioner: Service Level Management + exam and retake

Course code: ITILPRACSLMR

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam and retake is included in the price of the course.

605 EUR

732 EUR including VAT

The earliest date from 04.02.2025

Selection of dates

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+420 731 175 867 edu@edutrainings.cz

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Course dates
Course description
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Course dates

Starting date: 04.02.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 28.04.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 30.06.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 25.08.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 27.10.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: 01.12.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 605 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	04.02.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	28.04.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	30.06.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	25.08.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	27.10.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	01.12.2025		In-person/Virtual	1 day	en/cz	605 EUR	Register

	Upon request		In-person/Virtual	1 day	en/cz	605 EUR	Register
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Course description

This module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Service Level Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Service Level Management practice in their everyday work. 

Course structure

This course will help you to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
Monitor and evaluate the actual service quality and continual improvement of the services and agreements
Translate stakeholder expectations and needs into metrics, then organise and manage the resources appropriately
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)
Measure, assess and develop the Service Level Management practice capability in their organisation by using the ITIL Maturity Model.

Retake

With the retake if an unsuccessful outcome occurs for your initial exam, then the re-sit option it is enabled. When your official exam results become available, you are notified by e-mail to schedule your re-sit exam. It will be conducted through online proctoring offering you flexibility to take it from your home or office, at the time of your convenience. You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Service Level Management.

Do you need advice or a tailor-made course?

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+420 731 175 867

edu@edutrainings.cz

Certification

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam and retake en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 160 EUR without VAT