ITIL® 4 Practitioner: Relationship Management + exam

Course code: ITILPRACREM

The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Price of the certification exam is included in the price of the course.

550 EUR

666 EUR including VAT

The earliest date from 27.01.2025

Selection of dates

onas

Do you have a question?

+420 731 175 867 edu@edutrainings.cz

Professional
and certified lecturers

Internationally
recognized certifications

Wide range of technical
and soft skills courses

View soft skills courses

Great customer
service

Making courses
exactly to measure your needs

Course dates
Course description
Target group
Course structure
Prerequisites
Certification
Follow-up courses

Course dates

Starting date: 27.01.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 31.03.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 26.05.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 21.07.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 29.09.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: 24.11.2025

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

Starting date: Upon request

Type: In-person/Virtual

Course duration: 1 day

Language: en/cz

Price without VAT: 550 EUR

	Starting date	Place	Type	Course duration	Language	Price without VAT
	27.01.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	31.03.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	26.05.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	21.07.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	29.09.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	24.11.2025		In-person/Virtual	1 day	en/cz	550 EUR	Register

	Upon request		In-person/Virtual	1 day	en/cz	550 EUR	Register
G	Guaranteed course

Didn't find a suitable date?

Write to us about listing an alternative tailor-made date.

Course description

This module provides best practice guidance on how to establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

EDU Trainings is the official ITIL® Accredited Training Organization (ATO). PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target group

The ITIL 4 Practitioner: Relationship Management is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Relationship Management practice in their everyday work. 

Course structure

This course will help you to:

Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
Identify and manage stakeholders and their interests
Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.

Prerequisites

ITIL® 4 Foundation + exam is a prerequisite for studying Relationship Management.

Do you need advice or a tailor-made course?

onas

product support

+420 731 175 867

edu@edutrainings.cz

Certification

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Follow-up courses

ITIL® 4 Foundation + exam en/cz

Vendor: ITIL®

Area: IT Service Management

Price from

1 090 EUR without VAT

Best seller