ISTQB® Certified Tester Expert Level: Implementing Test Process Improvement (CTEL-ITP-ITPI)

Target group

The program is recommended for you if have reached an ‘advanced’ point in your career and want to develop your expertise in the field of test process improvement.

This program is intended for those who want to become an expert.

A test expert is someone with a broad knowledge of testing in general, and an expertise in a specific area. With expertise we mean having knowledge, expertise and skills with which you are able to direct or influence a project or organization in the design, implementation and execution of test processes. In daily practice, you are a test manager or consultant.

Course structure

Test Improvement Plan

• Setting Priorities
• Developing an improvement approach
• Planning the improvements
• Acting to implement improvement
• Selecting a pilot
• Manage and control the implementation
• Learning from the Improvement Program

Managing Change

• Fundamental Change Management Process
• Human factors in the Change Management Process

enterprise, Roles and Skills

• Test process group and individual roles
• Remote Test improvement
• Skills of the improver: Interviewing, listening, and note taking
• Analytical skills
• Presentation & reporting skills
• Skills of persuation
• Management skills

Critical Success Factors

• Key success factors
• Setting a culture for Improvement

Adapting to Different Life Cycle Models