ISO/IEC 20000:2018 Transition

Course code: 200002018T

Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.

After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.

Certificate and examination fees are included in the price of the training course.

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Course dates

Starting date: Individual

Type: Virtual

Course duration: 2 days

Language: en

Price without VAT: 675 EUR

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Target group

  • Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
  • Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
  • Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification

Course structure

  • Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
  • Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
  • Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS

Educational Approach

  • This training is based on both theory and best practices used in the process of transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
  • Lecture sessions are illustrated with practical questions and examples
  • Practice tests are similar to the certification exam

Course Agenda

Day 1: Introduction to ISO/IEC 20000-1:2018

Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam

Prerequisites

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.

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Certification

The “PECB Certified ISO/IEC 20000 Transition” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
  • Domain 1: Understand the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Domain 2: Understand, interpret and plan the implementation of ISO/IEC 20000-1:2018 changes

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.

For more information about ISO/IEC 20000-1 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

Credential Exam Professional experience MS audit/assessment experience SMMS project experience Other requirements
PECB Certified ISO/IEC 20000:2018 Transition PECB Certified ISO/IEC 20000-1 Transition Exam or equivalent None None None Signing the PECB Code of Ethics

General Information

  • Certification and examination fees are included in the price of the training course
  • Training material containing over 120 pages of information and practical examples will be distributed
  • An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
  • In case of exam failure, participants are allowed to retake the exam within 12 months for free
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