Course code: 200002018T
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.
Certificate and examination fees are included in the price of the training course.
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Starting date: 10.02.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: 28.04.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: 09.06.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: 25.08.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: 13.10.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: 15.12.2025
Type: In-person/Virtual
Course duration: 2 days
Language: en/cz
Price without VAT: 675 EUR
Starting date: Upon request
Type: Self-paced
Course duration: 2 days
Language: en
Price without VAT: 675 EUR
| Starting date |
Place |
Type | Course duration |
Language | Price without VAT | ||
|---|---|---|---|---|---|---|---|
| 10.02.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| 28.04.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| 09.06.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| 25.08.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| 13.10.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| 15.12.2025 | In-person/Virtual | 2 days | en/cz | 675 EUR | Register | ||
| Upon request | Self-paced | 2 days | en | 675 EUR | Register | ||
| G | Guaranteed course | ||||||
Day 1: Introduction to ISO/IEC 20000-1:2018
Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about ISO/IEC 20000-1 certifications and the PECB certification process, please refer to the Certification Rules and Policies.
| Credential | Exam | Professional experience | MS audit/assessment experience | SMMS project experience | Other requirements |
| PECB Certified ISO/IEC 20000:2018 Transition | PECB Certified ISO/IEC 20000-1 Transition Exam or equivalent | None | None | None | Signing the PECB Code of Ethics |
